Returns & exchanges

How to request

Send your request from the “Returns & exchanges” page with your order number and mobile number, within 14 days of receiving your order.

Conditions

• Items must be unworn, unwashed and in their original condition with all tags attached.
• Underwear and items marked final sale can't be returned unless they are defective.
• We inspect every returned item when it reaches us; a request is completed only after the inspection.

Size exchange — one shipping fee

If the size doesn't fit, choose “Exchange” and the new size. You pay one shipping fee only: our courier delivers the new size and collects the old one in the same trip.

Returns and refunds

For a return, the courier collects the item. Once it passes inspection, the item value is refunded within 7 working days. Shipping fees, including the deposit, are not refundable unless the item is defective or we sent the wrong item.

Questions

Message us on WhatsApp: +20 108 078 7739.